FAQ
General Questions
Q: What happens when I upload the same file twice?
A: When you upload a file with the same name as an existing vector, the system automatically overwrites the old data with the new version. The file remains the same, but all embeddings are updated.
Q: Can I edit my uploaded documents?
A: You cannot directly edit uploaded documents, but you can:
Delete and re-upload the corrected version
Reindex URLs to capture updated web content
Q: How long does vector processing take?
A: Processing time depends on:
File size and content length
Chunking configuration
System load
Typically 1-5 minutes for standard documents
Q: What’s the difference between Root and Groups?
A:
Root: Main directory containing all your vectors
Groups: Organizational collections that reference files in Root
Files in groups also appear in Root
Deleting from Root removes from all groups
Technical Questions
Q: Why is my search not finding relevant content?
A: Try these approaches:
Use different phrasing or synonyms
Check if content was fully processed (Completed status)
Verify chunking settings are appropriate for content type
Ensure you’re searching in the correct scope (Root vs. Groups)
You can find vector and rich content using the selected knowledge base with LLMs.
Q: Can I change chunking settings after upload?
A: No, chunking settings are applied during upload. To change settings:
Note current settings
Delete the existing vector
Re-upload with new settings
Q: What happens to my vectors during system maintenance?
A:
Published chatbots continue using cached vector data
New queries may have limited functionality
System automatically recovers when maintenance completes
Q: How do I know if my vector data is being used?
A: Check integration points:
Flows: Look for {{vec-0.output}} variable usage
Chat: Responses will reference vector knowledge
Page: Content includes information from vectors
Integration Questions
Q: My chatbot isn’t using vector knowledge. What’s wrong?
A: Verify these settings:
Vector sources are selected in Knowledge Source section
Chatbot is published after configuration changes
Vector processing is completed (not Processing status)
Q: Can I use vectors from different workspaces?
A: No, vector data is strictly isolated per workspace for security and data integrity.
Troubleshooting Content Issues
Q: Website crawling failed. What can I do?
A: Common solutions:
Verify the website URL is accessible
Check if the site has robots.txt restrictions
Try crawling specific pages instead of the entire sitemap
Some sites block automated crawling
Q: Vector processing stuck in “Processing” status.
A:
Wait 10-15 minutes for large files
Check if file content is supported
Contact support if status doesn’t change after 30 minutes
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