Knowledge base (Support AI Chat)

Quick Start

What is Knowledge Base?

Knowledge Base allows AI to reference your internal documents, policies, and data stored in Vector DB. When enabled, AI analyzes your prompts, retrieves relevant content from selected vector folders, and uses that information to generate accurate, context-aware answers.

What you can do:

- Upload documents to Vector DB

- Enable Knowledge Base in AI Chat

- Ask questions that reference your internal data

- Get answers grounded in your documents

- Combine Knowledge Base with Web Search for comprehensive research

Quick Start Steps:

Step 1: Access Vector Management

1. Log into your Diaflow workspace

2. Navigate to the Vectors page on the sidebar

3. You'll see the main tab: Group (default landing view showing organized collections)

Step 2: Add Your First Document

1. Click "Create a vector group" button

2. Create your group with Name and Description (optional)

3. In your newly created group, click the "Add file" button

4. Choose file type: Documents, URLs, or Articles

5. Upload a file:

- Documents: PDF, DOCX, TXT, MD, CSV, XLSX, XLS, or JSON (under 50MB)

- URLs: Crawl an individual URL or website sitemap

- Articles: Write an article directly

6. Click "Create"

Expected Result: Your document appears in the selected location with "Processing" status, then "Completed" when ready, or "Rejected" if over limitations.

Step 3: Integrate with AI Chat

1. Return to the Dashboard page

2. Click the Config icon (gear/settings icon)

3. Click "Knowledge base" to open the vector folder selection window

4. Select one folder to use as your Knowledge Base

5. Click the "Confirm" button to apply your selection

6. Enter your prompt in the input field to start asking questions

Expected Result: Your AI Chat now responds using knowledge from your uploaded documents. Answers will cite sources from your Knowledge Base when relevant.