Chat

Chat is a Manual trigger.

It starts the workflow when a user sends a message in the chat interface.

When you choose Chat, you can build it in 2 modes:

• Simple mode

• Expert mode

When to use it

Use Chat when you want people to ask questions and get answers in a conversational UI.

It works well for AI assistants, support bots, internal copilots, and knowledge assistants.

Simple mode

Simple mode is the fastest way to build a chatbot.

You do not need to design the full flow manually.

Instead, you configure the chatbot from built-in settings such as:

• Response settings

• Suggested Questions

• Opening text & questions

• AI Engine

• Attachment

• Suggest follow-up questions

• Knowledge Sources

This mode is best when you want to launch a chatbot quickly with standard behavior and fewer setup steps.

Expert mode

Expert mode gives you full workflow control.

When you switch to Expert mode, the chat is built as a normal workflow.

You can add and connect nodes just like any other workflow.

This mode is more flexible. It lets you control the logic inside the chatbot in more detail.

For example, you can decide how messages are processed, which nodes run, and how outputs are generated.

Simple mode vs Expert mode

• Use Simple mode for faster setup and basic chatbot configuration.

• Use Expert mode when you need custom logic and more control.

• You can use Expert mode to build more advanced chat behavior with multiple nodes.

How it works

1. Add a Trigger node.

2. Choose Chat as the type.

3. Select Simple mode or Expert mode.

4. Configure the chatbot.

5. Test the chat before publishing.

Good to know

• Chat belongs to Manual trigger.

• Simple mode is easier to set up.

• Expert mode is more flexible and supports more advanced flows.

• You can allow file attachments in chat when that option is enabled.

Next steps

• Learn how Trigger works in Trigger.

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