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Appearance

Customize the published experience of your App or Chatbot.

What Appearance helps you do

Appearance lets you customize how a published workflow looks to end users.

This setting is available only for:

  • App

  • Chatbot

You can edit Appearance only after the App or Chatbot has been published.

Automation workflows do not use this setting.

Before you start

Make sure your workflow is:

  • An App or Chatbot

  • Already published

If the workflow is still in draft, you cannot edit its appearance.

Appearance for App

For an App, you can customize these sections.

General

Use General to define the basic look and identity of the App.

You can edit:

  • Title

  • Subtitle

  • Logo/icon

  • Cover

  • Color and style

This is where you make the App feel branded and easy to recognize.

Inputs

Use Inputs to control how input fields appear to the user.

This helps you make the App easier to complete and easier to understand.

Outputs

Use Outputs to control how results are shown after the App runs.

This is useful when you want the final answer to feel clearer and more polished.

Security

Use Security to control who can open the App.

You can configure:

  • public access

  • Lock with a password

Appearance for Chatbot

For a Chatbot, you can customize these sections.

General

Use General to shape the chatbot's identity and first impression.

You can edit:

  • Title

  • Tagline

  • Logo/icon

  • Cover

  • Color and style

  • Call to action button

  • Contact us button

Contact

Use Contact to control lead capture and contact collection.

You can configure:

  • Contact generation: ask for customer information

  • Allow chat as a guest

  • Data to collect: define your own fields, such as name, phone number, and more

This section is useful when the chatbot supports sales, support, or consultation flows.

Widget

Use Widget to control how the chatbot appears when embedded.

You can edit:

  • Widget icon

  • Look & feel

  • Prominence

  • Position

Messages

Use Messages to define how the conversation starts.

You can configure:

  • Welcome message

  • Opening questions

  • Initial questions

This helps you guide users into the right conversation faster.

Security

Use Security to control access to the chatbot.

You can configure:

  • Public access

  • Lock with a password

Best practices

Keep the experience simple for end users.

Use these rules:

  • Keep titles short and clear

  • Use covers and colors that match your brand

  • Ask only for the contact data you really need

  • Protect private flows with a password

Next steps

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