# FAQ

## General Questions

**Q: What happens when I upload the same file twice?**

A: When you upload a file with the same name as an existing vector, the system automatically overwrites the old data with the new version. The file remains the same, but all embeddings are updated.

**Q: Can I edit my uploaded documents?**

A: You cannot directly edit uploaded documents, but you can:

* Delete and re-upload the corrected version
* Reindex URLs to capture updated web content

**Q: How long does vector processing take?**

A: Processing time depends on:

* File size and content length
* Chunking configuration
* System load
* Typically 1-5 minutes for standard documents

**Q: What’s the difference between Root and Groups?**

A:

* Root: Main directory containing all your vectors
* Groups: Organizational collections that reference files in Root
* Files in groups also appear in Root
* Deleting from Root removes from all groups

<br>

## Technical Questions

**Q: Why is my search not finding relevant content?**

A: Try these approaches:

* Use different phrasing or synonyms
* Check if content was fully processed (Completed status)
* Verify chunking settings are appropriate for content type
* Ensure you’re searching in the correct scope (Root vs. Groups)
* You can find vector and rich content using the selected knowledge base with LLMs.

**Q: Can I change chunking settings after upload?**

A: No, chunking settings are applied during upload. To change settings:

1. Note current settings
2. Delete the existing vector
3. Re-upload with new settings

**Q: What happens to my vectors during system maintenance?**

A:

* Published chatbots continue using cached vector data
* New queries may have limited functionality
* System automatically recovers when maintenance completes

**Q: How do I know if my vector data is being used?**

A: Check integration points:

* Flows: Look for {{vec-0.output}} variable usage
* Chat: Responses will reference vector knowledge
* Page: Content includes information from vectors

<br>

## Integration Questions

**Q: My chatbot isn’t using vector knowledge. What’s wrong?**

A: Verify these settings:

1. Vector sources are selected in Knowledge Source section
2. Chatbot is published after configuration changes
3. Vector processing is completed (not Processing status)

**Q: Can I use vectors from different workspaces?**

A: No, vector data is strictly isolated per workspace for security and data integrity.

<br>

## Troubleshooting Content Issues

**Q: Website crawling failed. What can I do?**

A: Common solutions:

* Verify the website URL is accessible
* Check if the site has robots.txt restrictions
* Try crawling specific pages instead of the entire sitemap
* Some sites block automated crawling

**Q: Vector processing stuck in “Processing” status.**

A:

* Wait 10-15 minutes for large files
* Check if file content is supported
* Contact support if status doesn’t change after 30 minutes


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